4.8(267reviews)
96%
(631) 421-2111
104 West Hills Road, Huntington Station,NY11746 USA
96% recommend
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About Depalo & Sons Auto Body South
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Family owned and operated this is our second location we have been in business for over 45 years and counting. We provide quality and timely repairs. We also strive for a high level of customer service and communication throughout the repair process including text and email messaging with our vehicles owner.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
* Holiday hours may differ.
Reviews (267)
- Sort By:
- Newest
- Rating
239Customers Rated
5 Stars
76.4% Complete
(204)
4 Stars
6.7% Complete
(18)
3 Stars
3% Complete
(8)
2 Stars
1.1% Complete
(3)
1 Star
0.4% Complete
(1)
< 1 Star
1.9% Complete
(5)
Michael O (Jeep owner)reviewed 4/18/24
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Kept me Informed?
Yes
Ready on Time?
No
Charles (BMW owner)reviewed 4/15/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
I love that you now text message. Overall great experience, especially with help with rental. Would be 10 if proactive comms on timeline / readiness
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Lev (Toyota owner)reviewed 4/15/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Explained the work flow along the way. Clean work.
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Ready on Time?
Yes
Response from Depalo & Sons Auto Body South, 04/18/24
Thank you very much for the kind review, we appreciate your feedback!
Lucy (Lexus owner)reviewed 4/8/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car was returned perfectly and updated provided regularly
Customer Service - 5.0/5.0 -
Everyone kept me appraised and handled my concerns
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Response from Depalo & Sons Auto Body South, 04/18/24
Thank you very much for the kind review, we appreciate your feedback!
John (Tesla owner)reviewed 3/30/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It took time and perseverance to get my Tesla fixed and running again
Customer Service - 5.0/5.0 -
Edward DePalo was wonderful
Returned Clean
Kept me Informed?
Yes
Ready on Time?
No
Response from Depalo & Sons Auto Body South, 04/18/24
Thank you John for the review, we appreciate your feedback!
Jose (Honda owner)reviewed 3/25/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very honest , helpful, informative
Customer Service - 5.0/5.0
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Response from Depalo & Sons Auto Body South, 04/03/24
Thank you very much for the kind review Jose, we appreciate your feedback!
Marc (Kia owner)reviewed 3/18/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Response from Depalo & Sons Auto Body South, 03/20/24
Thank you for the kind review Marc, we appreciate your feedback!
Renee (Mercedes-Benz owner)reviewed 3/18/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Response from Depalo & Sons Auto Body South, 03/20/24
Thank you Renee for the kind review, we appreciate your feedback!
James (Hyundai owner)reviewed 3/9/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work is flawless
Customer Service - 5.0/5.0 -
Was kept informed during the whole process
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Response from Depalo & Sons Auto Body South, 03/20/24
Thank you for the kind words James, we appreciate your feedback!
Catheryne (Mazda owner)reviewed 3/4/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Response from Depalo & Sons Auto Body South, 03/08/24
Thank you for the great review, we appreciate your feedback!
Matthew (Subaru owner)reviewed 3/1/24
My Experience - 5.0/5.0 -
Job well done is an understatement. Edward and his team at Depalo and son's autobody knocked it out of the park with the repairs done to my wifes car. Like it never happened. Amazing staff and communication. They made the whole process very easy. I highly recommend them to everyone. Thank you guy's again for everything.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A 10 doesn't even describe the workmanship and care Depalo and Sons provided for us. Their team did an incredible job and made this whole process easy. Always kept in contact with me during the repairs. Car came out amazing! I highly recommend them for any repairs needed. Thank you guys very much
Customer Service - 5.0/5.0 -
Excellent customer service. Amazing staff
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Response from Depalo & Sons Auto Body South, 03/01/24
Thank you very much for the kind review Matt, we appreciate your great feedback!
Marie (Lexus owner)reviewed 2/22/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very considerate and kind. Listens to your concerns
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Ready on Time?
Yes
Response from Depalo & Sons Auto Body South, 02/23/24
Thank you very much for the kind review Marie, we appreciate your feedback!
Rosemary (Lexus owner)reviewed 2/22/24
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Passenger door not aligned properlyDoor needs to be slammed shutAlso doesn’t align with window
Customer Service - 5.0/5.0
Returned Clean
Kept me Informed?
Yes
Ready on Time?
No
Robert (Honda owner)reviewed 2/20/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Response from Depalo & Sons Auto Body South, 02/21/24
Thank you for the kind review, we appreciate your feedback!
Paul (Dodge owner)reviewed 2/19/24
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Ready on Time?
No
Nancy (Mercedes-Benz owner)reviewed 2/17/24
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Shop misled me into thinking they could start repair, which should have taken a week, within a week. Did not start for over two weeks and took way too long( a month) to complete
Customer Service - 1.5/5.0 -
Difficult to get status reports consistently
Returned Clean
Kept me Informed?
No
Ready on Time?
No
Joan (Cadillac owner)reviewed 2/12/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Depalo kept me abreast of the status of the repairs on my car with text messages.
Kept me Informed?
Yes
Ready on Time?
Yes
Response from Depalo & Sons Auto Body South, 02/23/24
Thank you for the kind review Joan, we appreciate your feedback!
Dhanraj (Subaru owner)reviewed 1/27/24
My Experience - 5.0/5.0 -
you all always take care of my vehicles as if it was your own! the car looked amazing and my daughter has a huge smile on her face to get the car back…thx again!!
Mauricio (Honda owner)reviewed 1/24/24
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
James (Audi owner)reviewed 1/16/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Response from Depalo & Sons Auto Body South, 01/17/24
Thank you for the kind review James, we appreciate your business!
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Real reviews from real customers
Our reviews and ratings only come from real customers who've had their vehicles repaired by an auto body shop.
These real customers rate and review an auto body shop based on a number of factors affecting their experience.
Did You Know?
Once you choose to have your vehicle repaired you should always get an auto body repair estimate for all repair procedures, parts and materials as well as warranty information.
