Job Descriptionresponsible for supporting the General Manager and Co-Manager in overseeing the profitability for one RaceTrac store on designated shifts. While leading the shift, you will continually deliver on RaceTrac’s mission of making lives simpler and more enjoyable through friendly service, food execution, clean focus, leading talent, and driving success.
ResponsibilitiesFriendly
Provide courteous, frictionless, and elevated experience for guests
Foster positive and professional relationships with co-workers and guests
Communicate respectfully and maintain a consistent team-oriented attitude
Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases
Address and mitigate any guest concerns on designated shifts with a sense of urgency and involve appropriate regional team members as needed
Food
Direct, monitor, and adhere to all RaceTrac, federal, state, and local safety-related regulations, including food safety regulations
Ensure that all food offers are available
Clean
Ensure the store is clean and fully stocked to provide an elevated guest experience
Responsible for executing shift duties, maintaining overall presentation standards, and representing the RaceTrac brand
Clean food preparation areas and equipment to RaceTrac standards
Leading Talent
Demonstrate RaceTrac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork
Display RaceTrac’s Leadership Qualities through acting with a servant-leader mentality, prioritizing tasks appropriately, going the extra mile for guests and your team, listening, and communicating respectfully, and solving problems with a proactive, solutions-oriented approach
Lead the coaching, training, and assessment of direct reports while adhering to operational standards
Provide feedback and recommendations on employee performance and development to the General Manager
Qualifications
High School Diploma or GED in progress or completed
2-3 years’ work experience preferred
1+ years management experience preferred
Previous experience working in high-volume, guest-focused, transactional environment preferred
Excellent written and verbal communication skills
Takes initiative
Can lift up to 50 pounds and repeatedly bend, stand, and reach while on the job, with no or infrequent breaks
May be required to obtain and maintain food handler permit, based on local or state requirements
May be required to obtain and maintain alcohol server permit, based on local or state requirements
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Retail
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Greets and interacts with new and regular guests in a genuine manner and suggests products that complement purchase to enhance the guest experience. Manages the store operations on designated shifts. Maintains inventory in a neat and organized manner. Provides prompt, efficient and courteous service.
A Shift Manager, or Shift Lead, is responsible for overseeing business operations, delegating tasks to team members and resolving problems that occur on their shift. Their duties include stocking inventory, balancing the cash register and coordinating employee responsibilities to improve efficiency or customer service.
Hands-on Experience. Being a shift manager gives an individual hands-on managerial experience that can be a stepping stone to positions of increasing responsibility with a higher wage. Many shift managers perform some of the same functions as assistant and general managers.
Sample Answer: I want to work with your company because I believe it is a great opportunity for me to grow as a shift manager. I am confident that I will be able to manage your team well and help them achieve their goals.
The goal for a successful interview for a Shift Manager is to showcase their leadership skills, problem-solving abilities, and experience in managing teams to ensure smooth and efficient shift operations.
Some key characteristics of a great shift manager are strong leadership skills, good communication, the ability to problem solve, time management, and great in a customer-facing role.
Your shift manager resume must demonstrate leadership capabilities. Highlight your experience in team supervision and workflow management. Showcase your ability to handle the pressures of a fast-paced environment. Emphasize your communication skills and how you've successfully resolved workplace challenges.
Another difference is that a shift leader has less responsibility than a manager. A manager generally handles the overall inventory, budgets, and all other facets of the business, while a shift leader is only responsible for overseeing staff and ensuring high customer satisfaction rates.
The differences between shift managers and general managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a shift manager, becoming a general manager takes usually requires 4-6 years.
First-line managers are often called other titles, such as assistant managers, shift managers, foremen, section managers and office managers, depending on what industry they work in.
The Shift Leader is in charge of ensuring that every aspect and detail of the shift runs smoothly. They check equipment for problems, replace broken parts, and provide tasks on time. They may manage cash or ensure workers are efficient.
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